Ayukrt Innovation Private Limited, (referred to as "AYUKRT") is committed to protecting your Personal Information and/or Sensitive Personal Data or Information. We have created this Privacy Policy to help you understand how we handle and deal with above referred information when you visit Ayukrt web /WAP sites and/or use our products and services.
This Privacy Policy is published in compliance with the relevant provisions of the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”); and any other applicable law.
BY CONFIRMING THAT YOU ARE BOUND BY THIS PRIVACY POLICY (BY THE MEANS PROVIDED ON THE AYUKRT WEBSITE and MOBILE APPLICATION WEB PORTAL ), BY USING THE SERVICES OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU AGREE TO THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY AND YOU HEREBY CONSENT TO OUR COLLECTION, USE AND SHARING OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. WE RESERVE THE RIGHT TO CHANGE, MODIFY, ADD OR DELETE PORTIONS OF THE TERMS OF THIS PRIVACY POLICY, AT OUR SOLE DISCRETION, AT ANY TIME. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY AT ANY TIME, DO NOT USE ANY OF THE SERVICES OR GIVE US ANY OF YOUR INFORMATION. IF YOU USE THE SERVICES ON BEHALF OF SOMEONE ELSE (SUCH AS YOUR CHILD) OR AN ENTITY (SUCH AS YOUR EMPLOYER), YOU REPRESENT THAT YOU ARE AUTHORISED BY SUCH INDIVIDUAL OR ENTITY TO ACCEPT THIS PRIVACY POLICY ON SUCH INDIVIDUAL’S OR ENTITY’S BEHALF. BY AFFIRMING YOUR ASSENT TO THIS PRIVACY POLICY, YOU PROVIDE YOUR CONSENT TO SUCH COLLECTION AS REQUIRED UNDER APPLICABLE LAW. OUR SERVICES MAY BE UNAVAILABLE TO YOU IN THE EVENT SUCH CONSENT THROUGH AN EMAIL IS NOT GIVEN
This Privacy policy covers the following:
Collection of Personal Information including Sensitive personal Data or Information.
Use of your Personal Information.
Disclosure of Personal Information.
Protection of your Personal Information.
Review and updation of Personal Information.
Changes to our Privacy Policy.
1. Collection of Personal Information including Sensitive Personal Data or Information
We and our authorized third parties may collect different types of information, including but not limited to Personal Information and Sensitive personal Data or Information, as required under laws and regulation and also based on your desire to use our products and services and our business relationship with you.
This may constitute as Personal Information and Sensitive personal Data Or Information (as defined under applicable law) collected, handled and dealt by us may include, amongst other things:
Information that allows Ayukrt to provision desired product and services and to communicate with you and comply with current legal and regulatory requirements. This information may include but not limited to:
In case you do not provide your information or consent for usage of personal information or later on withdraw your consent for usage of the personal information so collected, AYUKRT reserves the right to discontinue/cancel services for which, the said information was sought and retain the information already provided by you..
2. Use of your Personal Information and Sensitive personal Data or Information.
The Personal Information and Sensitive personal Data Or Information that we collect from you is held in accordance with applicable laws and regulations in India. It may be used by us for a number of lawful purposes connected with our business operations and functions, which include but not limited to:
Verification of your identity as per prevalent laws and regulation;
Processing your request and providing you with products and/or services requested or administering your account;
Settling accounts with those who provide related services to us;
Dealing with requests, enquiries or complaints and other customer care related activities and all other general administrative and business purposes;
Carrying out market and product analysis and marketing our companies’ products and services and communicate updates, offers and promotion.
Customer analytics on usage pattern and deliver customized content and advertising that may be of interest to you;
Provide you with the best customer experience possible;
Address network integrity and security issues;
Carrying out any activity in connection with a legal, governmental or regulatory requirement , for the purpose of compliance of a legal obligation, in connection with legal proceedings, in connection with prevention, detection , investigation including cyber incidents, prosecution, and punishment of offences protect and defend our rights or property or act in an emergency to protect someone's safety or to help investigations, monitor or prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person.
Carrying out activities connected with the running of our business such as personnel training, quality control, network monitoring, testing and maintenance of computer and other systems and in connection with the transfer of any part of our business in respect of which you are a customer or a potential customer;
Contacting medical practitioners and / or pharmaceutical companies for offering Ayukrt’s products and services;
Or any other purpose that Ayukrt may in its reasonable discretion deem necessary.
You confirm that all the information (including any Personal Information and Sensitive personal Data Or Information) uploaded by you on the Ayukrt Website and / or the Ayukrt Mobile Application will be exclusively owned by Ayukrt.
You agree and confirm that all the information provided by you to Ayukrt has been voluntarily provided.
3. Disclosure of Personal Information and/or Sensitive personal Data or Information.
We may disclose and/or transfer your Personal Information and/or Sensitive personal Data or Information at times to third parties in cases it is necessary for providing services to you and/or if you have consented for the same. We may disclose and/or transfer your information to:
Other companies that provide services directly to you on our behalf or provide services to us by collecting, receiving, processing, storing, dealing or handling your information. To enable them to do this, we may need to share your personal information and/or Sensitive personal Data or Information with them.
anyone we transfer our business to in respect of which you are a customer or a potential customer;
to any other entity or organization in order for them to understand our environment and consequently, provide you with better services.
We may share your Personal Information including Sensitive personal Data or Information, without obtaining your prior written consent, with government agencies mandated under the law to obtain information including Sensitive Personal Data Or Information for the purpose of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution, and punishment of offences, or where disclosure is necessary for compliance of a legal obligation.
Any Personal Information including Sensitive Personal Data or Information may be required to be disclosed to any third party by us by an order under the law for the time being in force. We use the Sensitive Personal Data or Information to provide Services, to improve our Services, and to develop analytics and aggregated data that allow us and third parties with whom we have business relationships (“Affiliates”) to more efficiently utilize our Services. Any Sensitive Personal Data or Information that we share with third parties will be de-identified to ensure that your privacy is protected. AYUKRT may provide this de-identified aggregate data to members of the healthcare community who we deem as contributors to the advancement of quality health products and services.
WE ALSO HEREBY TAKE YOUR EXPRESS CONSENT FOR SHARING AND DISCLOSING THE PERSONAL INFORMATION INCLUDING SENSITIVE PERSONAL DATA OR INFORMATION TO ANY OF OUR BUSINESS ASSOCIATES AND / OR THIRD PARTIES FOR THE PURPOSES OF PROVIDING YOU THE SERVICES OR OTHERWISE FOR ANY PURPOSE THAT WE MAY DEEM NECESSARY IN AYUKRT’S ECONOMIC INTEREST.
Ayukrt does not control or endorse the content, messages or information found in any Services and, therefore, Ayukrt specifically disclaims any liability with regard to the Services and any actions resulting from your participation in any Services, and you agree that you waive any claims against Ayukrt relating to same, and to the extent such waiver may be ineffective, you agree to release any claims against Ayukrt relating to same.
This Privacy Policy applies to Services that are owned and operated by Ayukrt. Ayukrt does not exercise control over the sites displayed as search results or links from within its Services nor does it control the privacy maintained by any third party including the medical practitioners, pharmaceutical companies or other entities etc. that may gain access to the information. Ayukrt will not be responsible or liable for any breach or leakage of information by any third party including the medical practitioners, pharmaceutical companies or other entities etc. Accordingly, Ayukrt does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such third parties.
All Ayukrt employees and data processors, who have access to, and are associated with the processing of sensitive personal data or information, are obliged to respect the confidentiality of every user’s sensitive personal data and information.
Ayukrt may also disclose or transfer personal and other information a User provides, to a third party as set out earlier. Any third party to which Ayukrt transfers or sells its assets to will have the right to continue to use the personal and other information that is provide to us, in accordance with the Terms of Service set out at www.ayukrt.com/terms-and-conditions
4. Protection of your Personal Information
We shall take reasonable steps to ensure that the personal information and/or Sensitive personal Data or Information pertaining to you is stored in a secure environment protected from unauthorized access, modification or disclosure.
We maintain information pertaining to you in our business records as per current regulatory requirements. AYUKRT shall retain your personal Information for as long as required to provide you with services or otherwise required under the law.
In case of any privacy related concerns, feedback or grievance, you can contact: Customer Care Manager at customercare@ayukrt.com
Your Personal Information is maintained by Ayukrt in electronic form on its equipment, and on the equipment of its employees. Such information may also be converted to physical form from time to time. Ayukrt takes all necessary precautions to protect your personal information both online and off-line, and implements reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of Ayukrt’s business. Ayukrt makes all User information accessible to its employees, agents or partners and third parties only on a need-to-know basis, and binds all such employees to strict confidentiality obligations. Part of the functionality of Ayukrt is assisting the doctors to maintain and organize such information. Ayukrt may, therefore, retain and submit all such records to the appropriate authorities, or to doctors who request access to such information. Part of the functionality of the Ayukrt is assisting the patients to access information relating to them. Ayukrt may, therefore, retain and submit all such records to the relevant patients, or to their doctors.
Notwithstanding the above, Ayukrt is not responsible for the confidentiality, security or distribution of your personal information by our partners and third parties outside the scope of our agreement with such partners and third parties. Further, Ayukrt shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of Ayukrt including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.
5. Preview and updation of Personal Information.
We strive to keep our records updated with your latest information. To this end, if you see any discrepancy in your personal information or if a part of your personal information changes, we request you to visit AYUKRT office or reach our customer service at 022 28574934 or write to us at customercare@ayukrt.com
6. Changes to our Privacy Policy
We reserve the right to update this Policy as necessary from time to time. Please check our websites periodically for changes to this Privacy Policy. Your continued use of the website and / or the Mobile Application will be deemed to be your acceptance of the revised privacy policy and also the Terms of Service set out at www.ayukrt.com/terms-and-conditions
7. Special Offers and Updates
We may occasionally send you information on products, services, special deals, and promotions. We may provide a registration page on which you can sign up to receive such correspondence from us.
Out of respect for your privacy, we present the option not to receive these types of communications.
8. Service-Related Announcements
We may send you strictly service-related announcements on rare occasions when it is necessary to do so.
9. Customer Service
We will communicate with you in response to your inquiries, to provide certain services you request. You may contact customer service at customercare@ayukrt.com
10. ID and Address Verification
We may use a third party to verify your identity and address for mailing purposes.
11. Information Security
AYUKRT is committed to protecting the security and privacy of your information stored by us. All data gathered on our Websites or through our Services is stored in a secure, password protected database. Only we and our hosting provider (if any) have access to this database. While all standard security protections are implemented by us and our hosting provider (if any), we cannot guarantee the physical or electronic security of the servers and databases on which our Websites are hosted or our data is stored. Ayukrt uses industry–level security and encryption to your Personal Information. However, Ayukrt cannot guarantee prevent unauthorized access if you lose your login credentials or they are otherwise compromised, despite best efforts of Ayukrt. Please safeguard your login credentials and report any actual suspected breach of account to customercare@ayukrt.com.
The Personal Information we hold will be stored within our systems in accordance with our internal security policy and applicable law. We will protect Personal Information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We hold data until 3 years after it is last accessed or used by us.
In the event you wish to review the Personal Information or any other information provided, you may request us to do so. If in the course of your review you find that any Personal Information or other information provided by you is inaccurate or deficient, then upon being informed of such deficiency or inaccuracy we shall take all reasonable steps to correct such deficiency or inaccuracy.
12. Terms of Service
Please also visit our Terms of Service www.ayukrt.com/terms-and-conditions establishing the use, disclaimers, and limitations of liability governing the use of our Websites. This Privacy Policy should be read along with the Terms of use available on our website.
13. Your Consent
By using the Websites/electronic medium and/or our Services, you consent to our latest Policy.
14. Ayukrt strongly encourages parents and guardians to supervise the online activities of their minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment. These tools also can prevent minors from disclosing their name, address and other personally identifiable information online without parental permission. Although the Ayukrt Website and Services are not intended for use by minors, Ayukrt respects the privacy of minors who may inadvertently use the internet or the mobile application.
15. It being clarified that all through these terms, the reference and use of the words “User”, “You” (and other grammatical variations thereof) shall mean and refer to either of (i) the customer / patient, (ii) doctor / medical practitioner / pharma company, as may be applicable to you on a case to case basis and the same shall be read and interpreted to become applicable on each one of the above, accordingly and depending on the context thereof.
